Refund and Cancellation

Donations are normally final

A donation to the Trust is a voluntary gift. Once the money has been applied to the Trust’s work, it cannot be returned.

If you made a mistake

Mistakes happen: a wrong amount, the same donation sent twice, or a payment you did not intend to make.

Write to the Trust within 7 days of the donation, with your receipt number and the transaction reference. The Trust will check its records.

Where the money has not yet been spent, and the Trust is satisfied that the payment was a genuine mistake, it is returned in full to the same bank account or UPI ID it came from. Nothing is deducted.

How long a refund takes

An approved refund is sent within 7 to 10 working days. How soon it reaches you after that depends on your bank.

If money left your account but no receipt arrived

Sometimes an amount is debited and the confirmation never comes. That usually means the payment did not complete.

If the Trust never received the money, your bank reverses it on its own, normally within 5 to 7 working days.

If it has not come back by then, send the Trust the date, the amount and the transaction reference, and it will check.

Cancelling

There is no subscription and no recurring payment to cancel. Each donation is a single payment, made when you choose to make one.

How to reach us

Use the details below, or the Contact page. Please include your receipt number if you have one.